Call Quality Analyst (Warsaw on-site)

Job description

Hello, our special one. Let’s get to know each other!

We are a successful American company with offices in the USA, Warsaw, and Kyiv. Our main direction is Digital Marketing.

Are you a motivated, passionate Call Quality Analyst looking for a career with a quickly-growing marketing company?

If you are an expert in this area and want to join a highly passionate team, this is the position for you!

As a Call Quality Analyst, you will play a crucial role in ensuring the quality and accuracy of customer calls, making it a key aspect of our business operations.

Job requirements

  • Previous experience as a Call Quality Analyst or Call Quality Assurance.
  • Strong written and spoken English language skills are necessary to communicate with clients and team members effectively.
  • A meticulous approach to analyzing and assessing call quality is essential in this role to identify areas for improvement and ensure client satisfaction.
  • Strong analytical and problem-solving skills.
  • Proficiency with call recording and quality assurance software/tools.


  • Listen to call recordings using Ringba, evaluate the quality of customer interactions, and identify areas for improvement.

  • Conduct regular quality checks on customer calls to ensure they meet our established standards.

  • Manage and resolve any disputes with clients related to call quality, payouts, or service issues.

  • Keep track of successful calls, verifying and adjusting payouts to ensure correct compensation.

  • Prepare reports based on the data gathered from call analyses, providing insights and improvement recommendations.

  • Adjust payouts within Ringba based on performance metrics and client agreements.

What it means to be part of our Team:

1. Your professional and personal development:

  • 🙋 Multinational and intercultural experience;
  • 💪A world-class team to work with;
  • 🎓 Growth opportunities;
  • 💻 Cutting-edge frameworks and technologies;

2. Well-being:

  • 💰 Competitive salary;
  • 🎳 Common team activities;
  • 🧘 Wellbeing work-life balance;

3. Working environment:

  • 🏢 Cozy office in Warsaw;
  • 🥪 Coffee, tea, Red Bull, sweets, fruits, and more snacks;
  • 💻 Modern technical equipment;

If you are a creative, “out-of-the-box thinker” and ambitious enough to make a difference in such a large-scale international business, we will be glad to work with you on building our products and reaching tremendous peaks together!