Hello, our special one. Let’s get to know each other!
We are a successful American company with offices in the USA, Warsaw, and Kyiv. Our main direction is Digital Marketing.
Are you a motivated, passionate Call Quality Analyst looking for a career with a quickly-growing marketing company?
If you are an expert in this area and want to join a highly passionate team, this is the position for you!
As a Call Quality Analyst, you will play a crucial role in ensuring the quality and accuracy of customer calls, making it a key aspect of our business operations.
Listen to call recordings using Ringba, evaluate the quality of customer interactions, and identify areas for improvement.
Conduct regular quality checks on customer calls to ensure they meet our established standards.
Manage and resolve any disputes with clients related to call quality, payouts, or service issues.
Keep track of successful calls, verifying and adjusting payouts to ensure correct compensation.
Prepare reports based on the data gathered from call analyses, providing insights and improvement recommendations.
Adjust payouts within Ringba based on performance metrics and client agreements.
What it means to be part of our Team:
1. Your professional and personal development:
3. Working environment:
If you are a creative, “out-of-the-box thinker” and ambitious enough to make a difference in such a large-scale international business, we will be glad to work with you on building our products and reaching tremendous peaks together!